ServiceMarket

Terms and conditions

Last updated: 28 October 2026.

1. Who we are

ServiceMarket is an online platform that connects clients with specialists in Romania. It is operated by [to be completed: full company name], registered office at [to be completed: registered address], Trade Register no. [to be completed: Nr. Reg. Com.], tax ID [to be completed: CUI/CIF], e-mail [to be completed: contact address] ("ServiceMarket", "we").

By using the website or the app you accept these terms. If you do not agree with them, please do not use the platform.

2. Words used here

  • Platform — the servicemarket.ro website, the mobile app and the services offered through them.
  • Client — someone looking for a service, asking for quotes or placing an order.
  • Specialist — the person or company publishing their services on the platform.
  • Listing — an offer published by a specialist.
  • Brief — a request for quotes published by a client, which specialists may answer with proposals.
  • Order — a client's request that a specialist carry out a job.

3. Our role: an intermediary, not a contractor

ServiceMarket is an information society service provider within the meaning of Romanian Law no. 365/2002. We provide the place where clients and specialists find each other.

The contract for the work is concluded directly between the client and the specialist. We are not a party to it, we do not carry out the work, we do not supervise it and we do not guarantee its outcome. Price, deadline, warranty and conditions are agreed between the two of you.

We review listings before they are published, but our review is not a guarantee of a specialist's qualifications, authorisations or quality of work. Asking for the documents that matter for your job remains up to you.

4. Your account

  • You need an account to publish listings, send messages or place orders.
  • You may create an account if you are at least 16. Categories marked as adult require you to be 18.
  • The details in your account must be real and kept up to date. A false name or contact is grounds for suspension.
  • You are responsible for your password and for what happens through your account. If you suspect someone else has access, change your password and write to us.
  • You may generate app passwords to connect an AI assistant to your account. You are responsible for what that assistant does on your behalf, and you can revoke the key from your panel at any time.

5. Rules for specialists

  • Publish only services you can actually deliver, and describe them accurately: what the price includes, how long it takes, what costs extra.
  • Listings are reviewed by a person before publication. We may ask for changes or refuse a listing.
  • You alone are responsible for complying with the law in your activity: your legal form (SRL, PFA, II or private individual), any required authorisations, your tax obligations and declaring your income. ServiceMarket does not withhold or declare taxes on your behalf.
  • If you serve consumers as a professional, the related legal duties are yours — accurate information, warranties, invoicing.
  • Do not publish the same offer repeatedly or try to occupy several positions in the catalogue artificially.

6. Rules for clients

  • Describe your request as precisely as you can — a brief that cannot be priced gets questions, not offers.
  • Do not use the platform to collect quotes with no intention of hiring.
  • Be civil in messages. Abusive behaviour leads to suspension.

7. Content that is not allowed

You may not publish on the platform:

  • unlawful offers, or services for which you lack the authorisations required by law;
  • content that infringes someone else's rights — text, photographs or trade marks that are not yours;
  • other people's contact details without their consent;
  • discriminatory, threatening, obscene content, or content inciting violence;
  • sexually explicit material, sexual services, or any offer breaching anti-trafficking law;
  • false information about yourself, your experience or your prices;
  • harmful software, phishing links or attempts to circumvent platform features.

8. Moderation, suspension, blocking

Listings, briefs and reviews may be checked by a moderator. We may hide content, block a listing or suspend an account when these terms or the law are not respected.

Decisions are made by a person, not automatically. If a decision seems wrong to you, write to us and we will look at it again.

9. What you pay ServiceMarket

Using the platform as a client is free. Specialists may pay for:

  • Publishing listings — the first listings are free; beyond a certain number, publishing may be charged. The price is shown in your panel, under "My services", before you confirm.
  • Promotion — a listing can be highlighted for a period, for a fee. The current rate is shown when you order it.

Prices are in Romanian lei (RON). Payment is made by bank transfer to the account shown in the platform. When card payment is switched on you will be able to pay that way too, through an authorised payment processor — we never see or store your card number.

We issue an invoice for every amount received, to the details in your account.

Right of withdrawal. If you are a consumer (a private individual acting outside your trade), you may withdraw from a contract for our paid services within 14 days, without giving a reason, under Romanian GEO no. 34/2014. If you expressly ask us to start the service (for example promotion) immediately and it is fully performed within that period, the right of withdrawal is lost; if it is partly performed, you owe the value of the period used. Send a withdrawal request to the e-mail address in section 1.

10. Paying for the work itself

Normally the client pays the specialist directly, in the way the two of them agree. ServiceMarket does not collect the price of the work and is not responsible for its payment.

The platform also contains a protected payment (escrow) feature, where the amount is held until the client confirms the work. This feature is not active at present. When it is switched on, its conditions will be shown in the platform before first use and will supplement these terms.

11. Reviews and complaints

A review can be left only after an order placed through the platform has been completed, by either side — the client about the specialist and the specialist about the client. Write about your own experience, without insults and without other people's personal data. Writing your own reviews, or paying someone to write them, is not allowed.

A specialist may reply publicly to a review. A review that is untrue or abusive can be disputed through the platform and we will look into it.

We remove a review only if it breaks these rules — not because it is negative.

12. Bookings and availability

Specialists can mark the times they are busy in their calendar, and clients can request a booking. A booking becomes firm only once the specialist confirms it. Cancel as early as you can, through the platform.

13. Your content and ours

The text and photographs you publish remain yours. By publishing them you grant us a non-exclusive, royalty-free right to display, resize and promote them within the platform and in material promoting the platform, for as long as your account is active. You warrant that you have the right to publish that content.

The ServiceMarket name, logo, texts and the structure of the platform are ours and may not be used without our written consent.

14. Availability and liability

We make reasonable efforts to keep the platform running, but we do not guarantee uninterrupted operation: there may be stoppages for maintenance, or caused by suppliers or events outside our control.

We are not liable for the quality, legality or outcome of work contracted through the platform, for disagreements between a client and a specialist, for information published by users, or for indirect loss (lost profit, lost data, lost opportunity).

Our liability towards a user does not exceed the amounts that user paid us in the last 12 months. These limits do not apply where the law does not allow liability to be limited, and they do not affect consumer rights.

15. Ending the relationship

You may give up your account at any time by writing to the address in section 1. We may close an account that repeatedly breaches these terms or the law, after notifying you — and immediately in serious cases.

After it ends, your listings are no longer public. We keep data only as long as necessary under the Privacy policy and our legal obligations (accounting ones, for example).

16. Changes to these terms

We may update these terms. Significant changes are announced on the site and, if you have an account, by e-mail, at least 15 days before they take effect. If you disagree, you may give up your account before that date.

17. Governing law and disputes

These terms are governed by Romanian law. We try to settle any problem directly first — write to the address in section 1 and we answer within 30 days at most.

If you are a consumer, you may contact the Romanian National Authority for Consumer Protection (anpc.ro), including for alternative dispute resolution, or the European Commission's online dispute resolution platform. You may also go to the competent courts at any time.

18. Contact

For any question about these terms: [to be completed: contact address].